What is Invoicing and Billing?

Are your customers paying your invoices in a timely manner? Are your payments delayed by customers due to invoices being missing? Do you have a system to track if invoice reaches to the customer? Let us find a solution and design a seamless workflow to ensure accurate and timely submission of invoices to your customers. The authenticity of your cash flow completely depends on the time management and accurate billing you provide to your customer. An Invoicing is a list of product and services you send to the customer or client which contains the costs they owe to your business.

What do we do in Invoicing and Billing?

We do understand the functionalities and capabilities of your accounting ERP and use the best possible way to generate invoices with the relevant information for your customer. A regular billing process is set up to submit invoices to the customer via regular mail or in electronic formats like email, Electronic Data Interface (EDI) or online portal. Nowadays there are numerous platforms available for the vendors to collaborate with their customers for invoice submission and tracking. Most of the vendors are now available on these portals and made the receivables a seamless process. Let our experienced team help you make use of these innovative ways of billing.

What do we do in Invoice Presentation and Payment?

We actively engage our team of experts who are well versed of billing process on these vendor portals and track the invoices from submission until receipt of payment.

What is Customer Accounts Reconciliation?

Do you check your receivables frequently and do a regular follow-up so that your customer pays you in time? Are your customers calling for any dispute on late fees, short pays etc.? Let's go a step further to avoid any hassles on payments and reconcile our customers frequently.

What do we do in Customer Reconciliation?

We send a statement of accounts to customer periodically to avoid delay in payments. Our dedicated team work closely with the customer's point of contact and updates the accounts.

What is Business to Business Collections?

Are your receivable are really past due? Is it a frequent thing happening for your customers? You may need to change your approach connecting with your customers before it gets past due. A past due account is not just the customer's failure; we got to facilitate them and define a strategy to avoid these situations are avoided.

What do we do in Business to Business Collections?

A frequent touch-base with your customer for product feedback, charges/services etc help build a rapport. Our team discusses the statement of accounts, share aging of invoice, identifies the cause of the delay, fixes it and creates a process flow with control checks to avoid delays.

What is Customer Data Management?

Do you have a large number of customers? We all need correct customer data set-up so that the orders are managed effectively and in a timely manner. How accurate your billing is it would be depending on the customer information available in the accounting ERP system. A correctly updated and managed customer database helps in managing day to day transactions smoothly as well as ensures accuracy taxability as per the applicable taxes in different states.

What do we do in Customer Data Management?

We get the required details and tax certificates from your customers while initial set up and keep them updated frequently year after year. We also address the customer requests whenever they want their details updated like a change in name, taxability, nature of business and contact information.

What is Customers Dispute Management?

In order to manage our customers, we have to address their concerns, all kind! Most of the time it is the lack of information or a gap in the process. We can make an unhappy customer a happy customer by mitigating their concerns in a timely fashion.

What do we do in Dispute Management?

In the event, a customer delays payment due to any lack of information/returns or breaches the terms of the contract which in turn results in no payment our team of an expert would help resolve the issue mutually and provide all required documentation/backup for clarification and rectification.

What is Cash Application?

Cash applications is an important aspect and need to be taken care of with all due care. Your customers try to pay invoices in due time to avoid any late fees and thus the money received shall be applied to the correct invoices.

What do we do in Cash Application?

We do ensure that we have a system in place that a remittance advice is received for all customer payments. We do track all payments received in bank via ACH, wire or Check and apply them to the correct invoices.